I received the reply on 21 January 2010, as follows:
Dear Mr Haron,
We received your e-mail expressing your disappointment with your visit to our KFC Restaurant at Football Stadium recently. We sincerely apologize if your expectation was not met while visiting us. We are unable to serve burger product and buns on that particular day was due to machinery breakdown at our supply centre.
We are very concern with the experience you endured during this visit. I wish to also let you know that this e-mail is also being forwarded to all the relevant parties who are equally concern and would like to do everything they can to correct what may have gone wrong.
Yours sincerely,
Yeo Wan Ling
Area Manager.
Click here to read my earlier complaint.
2 comments:
Laa...tu aje..??
wan: yeap, itu sahaja. standard answer lak tu.
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